The same question shouldn't arrive fifty times a week.

When reliable answers are hard to find, support becomes the knowledge router: tickets repeat, response times stretch, and the people who know the answer spend their day retyping it.

Build your Knowledge Portal See How It Works
Reader View of the ATA portal, live at ata-idox.idox.site: the Inventory & Catalog page with navigation on the left, search, an On This Page outline, language switcher, and an Ask AI button; Desktop, Tablet and Mobile preview sizes.

Customers cannot find reliable answers, so support becomes the knowledge router.

  • The answer exists, in a doc, a thread, or someone's head, but not where the customer is looking.
  • Every repeat ticket is a person retyping something already written.
  • The guide that does exist quietly falls behind the product.

Let customers solve common problems without opening another ticket.

A help center your customers can actually use: searchable, branded, on your domain.

Portal overview for ATA in InteractiveDox: Live and Setup Complete, pages, versions and readers, the versions table with v1.1.1 Active in two languages, and the default approval workflow.

One portal at a glance: status, pages, versions, languages, readers, and the approval workflow it inherits.

Only what solves this problem.

  • How-to guides
  • Help-center content
  • Customer Knowledge Portals
  • Grounded AI answers
Knowledge PortalsPublish it where your audience looks: branded, searchable, on your domain.Explore
Document StudioCreate the knowledge from real work: capture, author, template or import.Explore
InteractiveDox Document Studio: the Studio navigation and document tree on the left, the document “Make a Non Tax payment online” open with its Raw Steps, Document, Walkthrough Video, Reels, Validation, Auto-fix, Autopilot and Training tabs, and twenty captured steps with screenshots.
Reader View of the ATA portal, live at ata-idox.idox.site: the Inventory & Catalog page with navigation on the left, search, an On This Page outline, language switcher, and an Ask AI button; Desktop, Tablet and Mobile preview sizes.

Support knowledge is created in Document Studio, from a captured walkthrough or written from scratch, and published to the Knowledge Portal your customers read.

A guide that fell behind the product is a ticket waiting to happen.

Supported guides can be run against the product and re-verified on a schedule. When a step stops matching, an updated revision is drafted for your team to review before customers notice. Not every article is executable; the ones that are, stay checked.

  1. PublishedConnect your SSO provider · r3
  2. Verifiedre-run against the product · 18 min ago
  3. Currentevery step matched

More than a help-center template.

  1. 01

    Customer-facing Knowledge Portals on your domain

  2. 02

    Grounded answers with sources

  3. 03

    Supported guides checked against the product

Customer support questions, answered.

Is InteractiveDox a ticketing tool?

No. It is where the answers live. Support teams create guides and help-center content in Document Studio and publish them to a Knowledge Portal on their own domain; readers search it, follow it, and ask questions grounded in it, before a ticket is needed.

Where do the AI answers come from?

From the knowledge your team published and approved. Answers cite the pages they came from, and readers can open the source.

Do help articles stay current?

Supported executable guides can be checked against the product and re-verified on a schedule; if a step stops matching, an updated revision is drafted for review. Other articles keep versions, review and approval without automated checks.

Can customers see only what they should?

Yes. Portals can be public or private, on your domain, with sign-in for authenticated readers.

Give customers somewhere to find the answer first.

Let customers solve common problems without opening another ticket.

Build your Knowledge Portal Request a demo