What is getting harder as your organization grows?
Pick the problem you recognize. Each one leads to how teams like yours use InteractiveDox to fix it.
- Customers contact you to find out how to do routine things.Customers get things done on their own, and your people spend their time on the questions that actually need people.Customer Self-Service
- Agents are expected to remember complex processes they rarely use.Agents learn a process once and have a trusted place to return to whenever the customer is waiting.Customer Support
- Too much operational work depends on someone remembering how it is done.One clear, current way to perform repeatable work, that people can find when the work is happening.Operations
- Onboarding overloads people, and one-time training isn't enough.A more consistent, reusable and current way for employees to learn how work is actually done, and to keep learning after onboarding ends.HR & Learning
- Technical procedures become stale as systems change.Runbooks you can trust today, not just the day they were written.IT & Engineering
- Requirements change, and the procedures people follow have to change with them.Know what changed, what it affects, which version is current, who approved it, and be able to prove it.Regulated Industries
Choosing a solution, answered.
Which InteractiveDox solution fits my team?
Customer Self-Service for your end customers; Customer Support for your support agents; Operations for repeatable business work; HR & Learning for employee learning; IT & Engineering for runbooks and API documentation; Regulated Industries for controlled procedures under changing requirements.
What is the difference between Customer Self-Service and Customer Support?
Self-Service enables the company's customers to complete tasks themselves through Knowledge Portals. Customer Support enables the company's support agents to learn and follow internal processes. They are separate solutions for different users.
Can we use more than one solution?
Yes. All six run on the same two products, Document Studio and Knowledge Portals, and the same platform. One documented process can serve customers, agents and employees in different formats.