Less repeat support
Give people a place to search for answers before asking someone to explain the same steps again.
Knowledge Portals
Make answers easier to find. Make processes easier to follow.
Publish SOPs, guides, video, and API documentation in a branded portal with search and AI-assisted answers. Reduce repeated explanations and connect the knowledge your teams use to workflow automation across Interactive Dox.
Fewer repeated questions. Faster access to guidance. Controlled publication.
One portal at a glance: status, pages, versions, languages, readers, and the approval workflow it inherits.
Stop paying for the same explanation over and over.
When people cannot find the right instructions, another teammate has to explain the process again. Bring useful guidance into a shared portal, so routine questions do not always become another interruption or support request.
Faster knowledge transfer
Make procedures, walkthroughs, and reference material easier to find and use.
Clearer publication history
Keep versions and configured review decisions available, reducing the effort of reconstructing how guidance changed.
One place to find the knowledge behind the work.
Bring the procedure, explanation, and supporting reference together. Give each audience a practical way to find what it needs, then connect that knowledge to the process being run.
01
Bring SOPs, guides, video, and API reference into the portal.
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Review and publish each version as configured for that portal.
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Readers browse or search and open the guidance directly, with no AI step.
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Readers who ask a question get an AI-assisted answer that links back to its source pages.
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People and connected agents use the same published guidance.
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Configured workflows in the broader platform put that knowledge to use.
The portal experience
Knowledge for the way people work
Bring written instructions, narrated walkthroughs, and reference pages into the same branded experience. Let readers choose the explanation that helps them move forward.
Answers with a path back to the source
Let readers browse, search, or ask a question. AI-assisted answers include source references, so readers can open the underlying guidance rather than relying on an isolated response.
A publishing process your team can control
Manage versions and route publication through the configured review process. Give authors a clear way to update guidance while keeping a history of what changed.
Keep developer documentation useful
Keep API reference and interactive request examples alongside the guides that explain how to use them.
Source references help readers check an answer. They do not guarantee it is correct or make it an approved policy decision.
API reference that stays true to the spec.
Every portal has a place for API specs. Register one, and the pages that follow it are rendered from the spec itself rather than copied by hand.
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Import a spec
Register an OpenAPI spec with a portal version. Its endpoints, methods and sections are read from the spec.
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Pages that follow the spec
Pages marked as auto-synced pull their content from the spec; when it changes, they re-render with the new endpoints, parameters and examples.
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Drift, checked
The portal reports how many synced pages have drifted from the spec, and when it last checked.
The knowledge is here. The workflow puts it to use.
SOPs give people and agents the context for the work. In the broader platform, Interactive Dox connects those procedures to workflow automation and suggests where AI, code, or existing tools fit best. Your team reviews the choices before changing how the process runs.
Less repeated explanation. Less unnecessary AI processing. Better control over the cost of getting work done.
Illustrative recommendationfor review
Need a known reference field?
Consider a direct lookup from an authorized source. Use AI when the task needs interpretation, rather than sending every retrieval through a model.
An illustration of choosing how a workflow step runs in the platform, not a portal screen.
The specifics, stated plainly.
Publishing
- Custom domains and full branding
- Single sign-on for private portals
- Versions with a draft → active lifecycle
- Organize pages the way your readers think
- Unlimited readers on every plan
Reach
- Translation, including nine Indian languages
- API reference with a try-it playground
- Readers can ask a question and get a cited answer
- The AI tools you allow read the same pages
Signals & upkeep
- Reader analytics and search reports
- Page feedback and suggested fixes
- Broken links and stale translations flagged for you
- Spelling, grammar, and writing-style checks
Knowledge Portals questions, answered.
What are Knowledge Portals?
Knowledge Portals are the publishing and access experience in Interactive Dox. They bring SOPs, guides, media, and supported API reference into branded documentation with search and AI-assisted answers.
Do Knowledge Portals run the entire business process?
They provide the knowledge people and connected agents use. Workflow execution happens through the configured workflows in Interactive Dox, with the relevant permissions and human checkpoints.
How do they support audit readiness?
Versions and configured publication approvals help establish the history of guidance. Execution records belong to the workflow and provide a separate record of the work performed. Neither an answer nor a published page alone proves that a procedure was followed.
Make your knowledge easier to use, and less costly to repeat.
See how your SOPs, guides, and reference material can support readers and the workflows behind your business.
Book a demo around one real SOP.
Leave your work email and we'll follow up to arrange a demo built around one of your procedures.