Insights & Feedback
Understand how your knowledge
is actually being used.
See what people search for, what they read, what they say about it, and where a page needs work. The point is not analytics for its own sake: it is knowing whether knowledge is being found and whether it is helping.
It starts with a reader looking for something: portal search, scoped to the version they are actually reading.
Give people and AI operational knowledge they can trust.
Capture it in Document Studio. Publish it through Knowledge Portals. Let the platform govern it, verify it, connect it, and keep it current.
Insights questions, answered.
What does InteractiveDox show about how knowledge is used?
Per portal: what readers search for, including searches that returned nothing; which pages they read and how far they scroll; how they rated each page and what they said; and whether readers are humans or AI agents.
Who uses these insights?
The knowledge team, to see where guidance is missing or unclear and improve it, and the people who own the portal, to see what is actually being read.
Does InteractiveDox generate content automatically from failed searches?
No. Search and feedback signals are surfaced to your team; people decide what to write or change.