Your customers never hit a step that no longer exists.
Help centers, onboarding walkthroughs, and customer training, generated from real product workflows and re-checked against your live product on a schedule. When a release moves a step, you find out before your customers do.
The failure is silent
Nothing tells you a guide went out of date. The first person to discover it is a customer, mid-task, and the discovery arrives as a ticket, or as nothing at all if they simply give up.
Every release is a debt
Move a button and you have quietly invalidated an unknown number of articles, videos and course steps. Nobody has the hours to audit which ones, so the debt compounds until a rewrite.
AI support repeats it at scale
A support bot grounded on stale articles does not hedge. It answers wrong, confidently, to every customer who asks, and your team finds out from the escalations.
Capture the real workflow
Record the flow once in your product, in the browser or on the desktop, with secrets masked as you go.
Publish four useful outputs
One capture becomes the help article, the walkthrough video, the training course, and the revision record.
Re-run it against the product
Verification replays the documented workflow on your live product on a schedule you set, or on every release.
Outdated steps arrive as a draft
When a step no longer matches, the fix is drafted and routed for review, then published everywhere at once.
The outcome is adoption, not a docs site.
- Fewer how-do-I tickets, because self-serve actually serves
- Support answers that stay correct after the release that would have broken them
- Shorter time to first value, because the walkthrough a new customer follows is the one that matches what they are looking at
- Customer training that updates with the product instead of being re-recorded before every launch
- AI tools can read the same current guidance as your customers
- Your team's hours back, spent on growth instead of on rewriting screenshots
Documenting procedures a reviewer will read later rather than guidance a customer follows today? The checking loop is the same; the proof they need is different.
Controlled proceduresCustomer guidance questions, answered.
What is InteractiveDox customer guidance?
InteractiveDox turns real product workflows into help articles, walkthrough videos, and customer training, then checks that guidance against the live product so stale steps are caught before customers hit them.
Who uses InteractiveDox for customer guidance?
Support, customer success, product, and documentation teams use it to keep onboarding flows, help centers, release guidance, and customer training current.
How is InteractiveDox different from a help center or screen recorder?
A help center or screen recorder stores what someone created. InteractiveDox creates the guidance, checks the workflow later, flags outdated steps, and drafts the update for review.
Can InteractiveDox reduce support tickets?
InteractiveDox can reduce avoidable how-do-I tickets by keeping the guidance customers follow synchronized with the current product experience.
See it on one of your own procedures.
Request a demo