Why this holds when a help center doesn't.
Record a real workflow once.
Someone on your team clicks through the workflow while the extension or desktop app captures each step, screenshot, and context.
- Capture is explicit and starts on request
- Allowed sites are set by the workspace
- Sensitive fields are masked, nothing records ambiently
It becomes every format customers learn from.
The same capture generates all four, in one pass:
- A help article, against your template
- A narrated video, editable scene by scene, exported as MP4
- A training course with a graded quiz for your academy or LMS
- A revision record for the file
Then it checks itself against the live product.
On a schedule you set, an agent re-runs the workflow against your live product and flags where the guidance has drifted.
- You find out before customers do, not from a ticket three weeks later
A release becomes an update, not a ticket spike.
When a check finds a gap, we draft the corrected update and route it for review.
- Approve once, publish everywhere: help center, video, course, support bot
- The old version is superseded, never overwritten
What keeps it true.
Validate
Run a documented procedure against live systems on demand: browser, ssh, cloud, containers, databases. See exactly which step no longer matches reality.
Autopilot
Scheduled re-verification behind your firewall, with a person in the loop when a decision is needed, notified where your team already works.
Heal
When a run finds drift, the agent proposes the fix to the document itself, ready for review rather than rediscovery.
Regulation watch
Tell us who you are and we research which regulations apply, with sources. Then we check them on your schedule and keep the receipts, including the runs that find nothing.
Spec drift detected
POST /v1/refunds now requires a reason field. The step is out of date.
One platform. Two authoring lanes.
However your team likes to create, every guide lands in the same versioned help center, checked against your live product on a schedule, with approval workflows for the teams that need them.
Payments
Recent charges across your account